Return & Refund Policy
Return & Refund Policy – Metallima
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unused
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In the original packaging
How to Start a Return
To begin the return process, contact us at sara@metallima.com
Returns must be sent to the following address:
LOT PRESTIGE ANDALOUS
GH5 IMM 21 ETG 2 NR 9 BOUSKOURA
CASABLANCA
Phone: +212-706144779
You can always reach us for any return-related question at sara@metallima.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
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The item is defective
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The item is damaged
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You receive the wrong item
We will evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as:
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Custom products (personalized or special orders)
If you have questions about your specific item, please contact us.
Exchanges
The fastest way to get what you want is to:
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Return the item you have
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Once the return is accepted, The Other Item Needed will get shipped to you
Refunds
Your refund will be processed automatically to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at sara@metallima.com.