Privacy Policy – Metallima

Last updated: December 8, 2025

Metallima operates this website and store, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase, interact with us, or communicate with us in any way.

If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to how we collect, process, and disclose personal information.

By using our Services, you acknowledge that you understand and agree to the practices described below.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include de-identified or anonymized information.

Depending on how you interact with Metallima, we may collect:

Contact Information

• Name

• Shipping & billing address

• Phone number

• Email address

Financial Information

• Credit/debit card details

• Payment information and confirmation

• Transaction details

Account Information

• Username, password

• Account preferences and settings

Transaction Information

• Items viewed, added to cart, added to wishlist

• Purchases, returns, exchanges, cancellations

• Order history

Communications

• Messages and information you send to us, including customer support requests

Device Information

• Device type, browser type, network connection

• IP address and unique identifiers

Usage Information

• How and when you navigate or interact with the Services

Sources of Personal Information

We collect information from:

• Direct interactions (account creation, purchasing, contacting support)

• Automatic collection through cookies, device data, and browsing activity

• Service providers (e.g., payment processors, shipping partners)

• Business partners or third parties

How We Use Your Personal Information

1. Provide, Tailor & Improve the Services

We use your information to:

• Process payments

• Fulfill orders and arrange shipping

• Support returns and exchanges

• Manage your account

• Send transactional notifications

• Provide personalized product recommendations

• Improve and optimize the Services

2. Marketing & Advertising

We may use your information to:

• Send promotional emails, SMS, or postal mail

• Show personalized ads on our site or across the web

• Retarget based on browsing or purchase behavior

3. Security & Fraud Prevention

We use data to:

• Authenticate users

• Prevent fraud or malicious activity

• Protect users, the website, and our business

4. Communications

We use personal information to:

• Respond to customer support inquiries

• Maintain ongoing customer relationships

5. Legal Compliance

We may process your information to:

• Comply with applicable laws

• Respond to government or legal requests

• Enforce our policies and terms

How We Disclose Personal Information

We may disclose personal information to:

Service Providers

Including:

• Shopify

• Payment processors

• IT support

• Shipping & fulfillment partners

• Cloud storage providers

Business & Marketing Partners

To support advertising, analytics, and promotional campaigns.

With Your Consent

For example:

• Social media sharing

• Requested integrations

Affiliates

Within our corporate group.

Legal or Business Reasons

Such as:

• Mergers or acquisitions

• Compliance with laws

• Protection of rights and safety

Relationship with Shopify

Because Metallima is powered by Shopify:

• Shopify collects and processes some of your personal data directly.

• Data may be shared with Shopify for analytics and enhanced services.

• Shopify may process your data across multiple merchants you interact with.

To understand how Shopify uses your personal information:
https://www.shopify.com/legal/privacy/customers

To manage privacy rights with Shopify:
https://privacy.shopify.com/en

Third-Party Websites & Links

Metallima may provide links to external websites.
We are not responsible for:

• Their privacy practices

• Security

• Content accuracy

Always review third-party privacy policies before engaging with those platforms.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from individuals under the age of majority.

We do not sell or share personal information of users under 16.

If you believe your child shared personal data with us, contact us immediately.

Security & Retention

We take reasonable steps to secure your personal information, but no system is 100% secure.

We retain data based on:

• Your account status

• Business needs

• Legal requirements

• Dispute resolution

Your Rights and Choices

Depending on your location, you may have:

• Right to Access / Know

• Right to Delete

• Right to Correct

• Right to Data Portability

• Right to Opt Out of Targeted Advertising / Sharing

• Right to Manage Communication Preferences

You may also designate an authorized agent to act on your behalf.

To exercise these rights, contact us using the details listed below.

We may request identity verification where required.

Complaints

You may contact us anytime if you believe your data is mishandled.
Depending on your region, you may also escalate the matter to your data protection authority.

International Transfers

Your data may be processed outside your country.
If transferred from the EEA or UK, we rely on:

• Standard Contractual Clauses (SCCs)

• Or other recognized safeguards

Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

📍 Address:
LOT PRESTIGE ANDALOUS GH5 IMM 21 ETG 2 NR 9 BOUSKOURA

📞 Phone: +212-706144779
📧 Email: sara@metallima.com