Shipping policy

Thank you for shopping with Metallima. Below is our complete shipping policy.

1. Processing Time

Orders are processed within 1–3 business days.
Orders placed on weekends or holidays are processed the next business day.

Delivery time depends on the destination:

Note: Delays may occur due to customs, carrier issues, or high-volume periods.

Once your order is shipped, you will receive a confirmation email with a tracking number.

Shipping fees are calculated at checkout unless otherwise stated (free shipping promotions).

Metallima is not responsible for customs fees, taxes, or duties charged by your country.
These are the responsibility of the customer.

Customers are responsible for ensuring that shipping information is correct.
If an address is incorrect, we cannot guarantee a refund or replacement.

If your package is marked “delivered” but you have not received it, please contact the carrier first.

After that, you may contact us and we will assist you.

If your item arrives damaged, please contact us within 48 hours with photos, and we will replace it.

For questions about your order, contact us:

📧 Email: sara@metallima.com
📍 Address: LOT PRESTIGE ANDALOUS GH5 IMM 21 ETG 2 NR 9 BOUSKOURA
📞 Phone: +212-706144779