Refund policy

Return & Refund Policy – Metallima

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags

  • In the original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return

To begin the return process, contact us at sara@metallima.com.
Returns must be sent to the following address:

LOT PRESTIGE ANDALOUS GH5 IMM 21 ETG 2 NR 9 BOUSKOURA
Phone: +212-706144779

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always reach us for any return-related question at sara@metallima.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You receive the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (food, flowers, plants)

  • Custom products (personalized or special orders)

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards.

If you have questions about your specific item, please contact us.

Exchanges

The fastest way to get what you want is to:

  1. Return the item you have

  2. Once the return is accepted, make a separate purchase for the new item

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

The item must still meet the standard return conditions:

  • Unused, unworn

  • With tags

  • In the original packaging

  • With proof of purchase

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sara@metallima.com